🀍 Refund Policy

Refund Policy

At Gut Instinct, we want you to understand exactly what to expect before placing an order. Please review our product descriptions, size guide, shipping information, and this policy carefully.

All Sales Are Final

Because our products are prepared and fulfilled specifically for each order, all sales are final once an order has entered processing.

We do not offer refunds, returns, or exchanges for:

  • Changing your mind
  • Ordering the incorrect size, color, or variant
  • Disliking the fit, material, color, or appearance
  • An item being β€œnot as expected” when it matches the product description, images, and size guide
  • Refusing or failing to accept delivery
  • Shipping delays outside our control

Colors and appearance may vary slightly due to lighting, photography, and screen settings. Measurements may also vary slightly due to the manufacturing process.

Damaged, Defective, or Incorrect Items

If your item arrives damaged, defective, or different from what you ordered, please contact us through our Contact page within 7 days of delivery.

Include:

  • Your full name and order number
  • A description of the issue
  • Clear photos or video showing the item, packaging, and shipping label

We will review your claim and, if approved, provide an appropriate resolution, which may include a replacement or refund. Please do not discard the item or packaging while your claim is being reviewed.

Normal variations, minor loose threads, small measurement differences, or damage caused after delivery are not considered manufacturing defects.

Cancellations and Order Changes

Orders may enter processing shortly after they are placed. Once processing or production has begun, we cannot guarantee cancellations or changes to sizes, colors, variants, or shipping addresses.

Incorrect or Incomplete Addresses

Customers are responsible for providing a complete and accurate shipping address. Gut Instinct is not responsible for packages delayed, lost, returned, or delivered incorrectly because of information entered by the customer. Additional shipping charges may apply if an order must be resent.

Lost Packages

If tracking shows no delivery or movement for an extended period, contact us so we can investigate with the shipping carrier. Packages marked as delivered are not automatically eligible for a refund. Customers should first check with household members, neighbors, and the local carrier.

Approved Refunds

If a refund is approved, it will be issued to the original payment method. Processing times vary by bank or payment provider and may take several business days.

Nothing in this policy limits any consumer rights that cannot legally be waived in your location.

Last updated: September 21, 2026